Privacy Policy

1) What We Collect

We collect information in the following ways:

1.1 Information you provide

• Account and contact information: name, email address, password (stored in encrypted/hashed form where applicable), and other profile details you choose to provide.
• Order and support information: order details, instructions, messages, support requests, and communications with us.
• Uploaded files and related data: audio files, stems, voiceovers, project notes, and metadata you upload or submit.

1.2 Information collected automatically

When you use the Site, we may collect:

• Device and usage data: IP address, browser type, device identifiers, pages viewed, timestamps, and general usage patterns.
• Cookies and similar technologies: used for login sessions, security, and basic analytics.

1.3 Payment information

Payments are processed by third-party payment processors. We typically receive limited payment-related information (such as transaction IDs, billing name, partial card details like last four digits, and payment status). We do not intentionally store full credit card numbers.

2) How We Use Personal Information

We use personal information to:

• provide and operate the Services (including editing, delivering files, and managing orders)
• authenticate accounts and maintain security
• communicate with you about orders, revisions, and support
• process payments and prevent fraud
• improve and maintain the Site and Services
• comply with legal obligations and enforce our Terms

3) Legal Basis and Consent

Where required by law, we collect, use, and disclose personal information with your consent. In many cases, consent is implied by your use of the Services, such as when you upload files and request editing.

You can withdraw consent in some circumstances, but doing so may limit our ability to provide Services.

4) How We Share Personal Information

We do not sell personal information.

We may disclose personal information to:

• Service providers who help us operate the Site and Services (for example: hosting, file storage, email delivery, analytics, customer support tools)
• Payment processors to process transactions
• Contractors who perform editing work on our behalf (limited to what they need to do the job)
• Legal and compliance recipients where required to comply with law, respond to lawful requests, protect our rights, or address fraud or security issues

We require service providers to handle information in a manner consistent with this policy, and to use it only for providing services to us.

5) Cross-Border Processing

Your personal information may be stored or processed outside Canada (for example, if our service providers use infrastructure in the United States or other countries). When information is processed outside Canada, it may be subject to the laws of that jurisdiction.

6) Retention

We retain personal information only as long as necessary for the purposes described in this policy, including legal and business requirements.

Typical retention periods:

• Uploaded files and deliverables: generally stored for up to 90 days after delivery or last revision to support re-downloads and revisions, then deleted or de-identified where feasible.
• Account information: retained while your account is active, and for a reasonable period afterward for support and recordkeeping.
• Invoices and transaction records: retained as required for accounting and legal purposes.

7) Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, and unauthorized access, use, or disclosure.

No method of transmission or storage is 100 percent secure. You are responsible for safeguarding your account credentials and maintaining copies of your deliverables.

8) Access, Correction, and Requests

You may request access to the personal information we hold about you and request corrections if it is inaccurate.

You may also request deletion of personal information, subject to legal and operational limitations (for example, we may need to retain invoices for tax and audit purposes).

To make a request, contact us using the information below.

9) Cookies and Analytics

We use cookies and similar technologies to:

• keep you logged in
• remember preferences
• improve site performance and security
• understand usage patterns (basic analytics)

You can adjust cookie settings in your browser. Disabling cookies may impact functionality.

10) Children and Youth

Our Services are intended for adults. If you are purchasing on behalf of a youth team or athlete, you represent that you have the authority to do so. Do not submit personal information about children beyond what is necessary to provide the Services.

11) Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version with a new "Last Updated" date. If changes are material, we may provide additional notice (for example, by email to account holders).

12) Contact Us

Privacy Officer
PodiumEdits.com
Email: privacy@podiumedits.com